Terms of Service

Last Updated: September 24, 2026

Welcome to HAATARIO.

These Terms of Service govern your use of the HAATARIO website and your purchase of products through our website and available ordering channels.

By accessing or using https://haatario.com, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. About HAATARIO

HAATARIO is an online shopping platform serving customers in Bangladesh.

Our website allows customers to:

• Browse available products
• View product information
• Check product prices
• Learn about delivery options
• Contact us
• Place or confirm orders through available ordering channels, including WhatsApp

2. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

• Product name
• Description
• Images
• Price
• Features
• Specifications
• Availability

However, minor differences may occur between product images and the actual product due to lighting, photography, screen settings, packaging changes, or manufacturer updates.

We reserve the right to correct inaccurate product information when identified.

3. Product Availability

Product availability may change without prior notice.

A product displayed on the website does not necessarily guarantee that the product will remain available at all times.

If a product becomes unavailable after you submit an order request, we may contact you and provide an appropriate update or alternative where applicable.

4. Prices

Product prices are displayed in Bangladeshi Taka (৳) unless otherwise stated.

Prices may change from time to time.

HAATARIO reserves the right to update product prices without prior notice.

The applicable price for an order will be confirmed during the order process.

5. Placing an Order

Customers may place orders through the ordering methods provided by HAATARIO, including WhatsApp.

When placing an order, you may be asked to provide:

• Name
• Phone number
• Delivery address
• Product name
• Quantity
• Other information required to complete delivery

An order request does not necessarily mean that the order has been accepted.

HAATARIO may contact you to verify the order before dispatch.

6. Order Confirmation

We may contact customers through phone, WhatsApp, or other available communication methods to confirm an order.

An order may be cancelled or declined if:

• The product is unavailable
• The provided delivery information is incomplete or incorrect
• The customer cannot be reached for confirmation
• There is a suspected fraudulent or abusive order
• There is an obvious pricing or product information error
• Delivery to the requested location is not available

7. Cash on Delivery

HAATARIO offers Cash on Delivery (COD) for eligible orders across Bangladesh.

For COD orders, the customer pays the applicable amount to the delivery agent when the order is delivered.

Customers should ensure that someone is available to receive the order and make the required payment.

8. Delivery

We aim to deliver orders within the estimated delivery period communicated during the ordering process.

Current estimated delivery times may vary depending on location and courier operations.

Typical delivery estimates may include:

• Inside Dhaka City: 1–2 business days
• Outside Dhaka: 2–4 business days
• Remote / Char / Hill areas: 3–6 business days

These are estimates and not guaranteed delivery dates.

Delivery may take longer because of:

• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete addresses
• Customer unavailability
• Transportation issues
• Other circumstances outside HAATARIO’s reasonable control

9. Delivery Charges

Applicable delivery charges will be communicated during the ordering process.

Delivery charges may vary depending on the customer’s delivery location, order conditions, courier charges, or other applicable factors.

10. Customer Responsibility

Customers are responsible for providing accurate information when placing an order.

This includes:

• Correct name
• Active phone number
• Correct WhatsApp number where applicable
• Complete delivery address
• Correct area and city information
• Correct product and quantity

HAATARIO is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

11. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may not always be possible.

If you want to cancel an order, contact HAATARIO as soon as possible through WhatsApp or our available customer-support channels.

12. Returns and Exchanges

Returns or exchanges may be accepted for eligible products according to HAATARIO’s applicable return conditions.

A customer may be asked to provide:

• Order information
• Product details
• Photos or videos showing the issue
• Other information necessary to evaluate the request

Products may not be eligible for return or exchange if they have been damaged through misuse, improper handling, modification, or normal wear and tear.

Return and exchange conditions may vary depending on the product.

Customers should contact HAATARIO before sending any product back.

13. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from the product ordered, please contact HAATARIO as soon as possible.

We may request photographs, videos, order information, or other evidence to investigate the issue.

After reviewing the situation, HAATARIO may provide an appropriate resolution according to the circumstances and applicable return policy.

14. Website Use

You agree to use the HAATARIO website only for lawful purposes.

You must not:

• Use the website for fraudulent activities
• Attempt to gain unauthorized access
• Interfere with website security
• Upload malicious software
• Abuse website functionality
• Copy or misuse website content without permission
• Use the website to harm HAATARIO or other users

HAATARIO may restrict access to users who misuse the website.

15. Intellectual Property

Unless otherwise stated, the content available on the HAATARIO website, including:

• Logo
• Brand name
• Text
• Product descriptions
• Graphics
• Website design
• Images
• Other original content

belongs to HAATARIO or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our original content without prior permission.

16. Third-Party Services

HAATARIO may use third-party services such as:

• WhatsApp
• Courier and delivery services
• Hosting services
• Analytics services
• Payment or transaction services
• Social media platforms

These third-party services operate independently and may have their own terms and privacy policies.

HAATARIO is not responsible for the policies or practices of third-party services outside our control.

17. Website Accuracy

We make reasonable efforts to keep our website information accurate.

However, occasional errors may occur, including errors involving:

• Product descriptions
• Product images
• Prices
• Availability
• Delivery information

HAATARIO reserves the right to correct errors and update information when necessary.

18. Website Availability

We aim to keep the HAATARIO website available and functioning properly.

However, we cannot guarantee that the website will always be available without interruption.

Temporary unavailability may occur because of:

• Maintenance
• Hosting problems
• Technical issues
• Security incidents
• Network problems
• Third-party service interruptions
• Other circumstances outside our reasonable control

19. Limitation of Responsibility

To the extent permitted by applicable law, HAATARIO will not be responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, network failures, technical problems, natural events, or incorrect information supplied by customers.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

20. Changes to These Terms

HAATARIO may update these Terms of Service from time to time.

Changes will be published on this page with an updated Last Updated date.

Your continued use of the website after changes are published means that you acknowledge the updated Terms of Service.

21. Governing Law

These Terms of Service are intended to operate in accordance with the applicable laws and regulations of Bangladesh.

Any dispute relating to the use of the website or purchase of products will be handled according to applicable Bangladeshi law and the appropriate legal procedures.

22. Contact HAATARIO

If you have questions regarding these Terms of Service, an order, delivery, product, return, or any other matter, please contact us.

HAATARIO
Website: https://haatario.com
Email: hello@haatario.com
Location: Dhaka, Bangladesh
Customer Support: WhatsApp / Phone